At Dartlove, we strive to provide a seamless shopping experience. However, we understand that unforeseen circumstances may require you to cancel an order. Please review our updated cancellation policy, now tailored for PayPal refunds.

1. How to Cancel an Order

To request a cancellation:

  1. Contact Us:
  2. Provide Details:
    • Include your order number and the reason for cancellation.
  3. Eligibility:
    • If the order has not yet been shipped, we will process the cancellation promptly, and a refund will be issued to your PayPal account.

2. Cancellation After Shipment

  • Once an order has been shipped, cancellations are no longer possible.
  • If you no longer wish to receive the product after shipment, you may decline to accept the package upon delivery.
  • Please inform our customer service team to ensure proper records are maintained.

3. Refund Processing

PayPal Refunds

  • Refunds for cancellations will be issued to your PayPal account.
  • Refunds are typically completed faster but may still take up to 10 business days for the amount to reflect in your PayPal account.

4. Order Cancellation by Dartlove

Dartlove reserves the right to cancel any order in the following situations:

  • Suspected Fraudulent Activity: Orders flagged for possible fraud.
  • Incorrect Pricing or Product Information: Orders placed with errors in pricing or product details.
  • Product Unavailability: If the item is out of stock.
  • Delivery Location Restrictions: If delivery to your location is not possible.

In such cases:

  • You will be promptly notified.
  • For prepaid orders, a full refund will be issued to your PayPal account.

5. Price Adjustments and Post-Order Discounts

  • No Adjustments: We do not offer price adjustments or apply discounts to orders after they have been placed.
  • Inquiries: For pricing concerns, contact our customer service team for clarification before placing your order.

6. Contact Us

For assistance with cancellations or refunds, please reach out to us:

At Dartlove, we are committed to providing excellent service and ensuring your satisfaction with every purchase. Thank you for shopping with us!