At Dartlove, we are committed to ensuring your satisfaction with every purchase. If you’re not completely happy, we offer a 14-day return policy for your convenience. Below are the updated details of our return, refund, and exchange process, now tailored for PayPal refunds.

Return Policy

Eligibility for Returns

To be eligible for a return, items must:

  1. Be in their original condition, unused, and unworn.
  2. Include all original tags and be returned in their original packaging.
  3. Be accompanied by proof of purchase (receipt or order confirmation).

How to Initiate a Return

  1. Contact Us:
  2. Approval Process:
    • Once approved, you will receive instructions on how and where to send your item.
  3. Important: Items sent back without prior approval will not be accepted.

Shipping Costs for Returns

  • Customers are responsible for all return shipping fees unless the return is due to a defect or an error caused by us.

Non-Returnable Items

  • Sale items are not eligible for returns.

Refund Policy

Refund Process

  • Refunds will be issued to your PayPal account for eligible returns.
  • Refunds are typically processed within 10 business days after the returned item is received and inspected.

PayPal Refunds

  • Refunds to PayPal accounts are usually completed faster but may still take up to 10 business days to reflect in your account.

Processing Times

  • Refunds may take additional time to appear in your account depending on your bank or payment provider.
  • If you haven’t received your refund within 15 business days of approval, contact us at [email protected] for assistance.

Exchange Policy

How to Exchange an Item

Exchanges are managed in two simple steps:

  1. Return the Original Item: Follow the return process outlined above.
  2. Place a New Order: Submit a new order for the desired replacement item.

This is the fastest way to receive the product you need.

Damages and Issues

Inspect Your Order

  • Inspect your order upon delivery. If you receive a damaged, defective, or incorrect item:
    • Contact us immediately at [email protected].
    • Provide photos and a description of the issue for prompt resolution.

Contact Us

For questions or assistance with returns, refunds, or exchanges, please contact us:

We are here to assist you and ensure your satisfaction with every purchase. Thank you for shopping with Dartlove!