At Dartlove, we are committed to ensuring a smooth shopping experience. Please find the details of our policies below.

Order Confirmation

After placing an order, you will receive a confirmation email containing:

  • The items you ordered.
  • Your shipping information (e.g., country, street number, company name, unit).

Review Your Information

  • Please review this information carefully.
  • If any corrections are needed, contact us promptly at [email protected].

If you do not receive the confirmation email within 24 hours, check your spam/junk folder before reaching out to us.

Shipping

Processing Times

  • Orders are typically processed within 3-5 business days.
  • During peak periods (e.g., holidays or sales events), processing times may take longer.

Shipping Notification

Once your order is shipped, you will receive a Shipment Confirmation email containing:

  • Your order number.
  • Carrier details.
  • Order status.
  • Tracking numbers for shipped items.

Shipping Methods and Costs

Country Shipping Method Shipping Time Shipping Cost
US Standard Shipping Within 7-20 business days $25.99 USD
  • Shipping times may vary due to customs inspections or peak periods.
  • In special cases, orders may experience delays of up to 5 additional business days.

Payment Method

We only accept PayPal for all purchases. This ensures a secure and seamless shopping experience for our customers.

Tracking Your Order

  • Track your order using the tracking number provided in your Shipment Confirmation email.
  • Tracking Updates: These may take up to 24 hours to appear on the carrier’s website.
  • For international orders, local postal services will take over once the parcel reaches your country. You can continue tracking with the same number on your local postal service’s website.

Delivery Issues

  • If tracking shows the parcel could not be delivered, contact your local post office first.
  • For further assistance, email us at [email protected].

Note: Tracking is active for 60 days. After this period, we may not be able to assist with tracking inquiries.

Delivery

Damaged Items

If your order is damaged in transit:

  • Email us at [email protected] within 3 business days of delivery.
  • Include photos of the damaged items. If possible, record the issue with the carrier upon delivery.

Change of Shipping Address

If your order is being shipped to an incorrect address, contact us at [email protected] as soon as possible.

Important Notes

  • Orders will be shipped to the address provided at checkout.
  • If a package is returned to us due to an incorrect or incomplete address, it can be re-shipped at your expense.
  • Customers are responsible for return shipping fees unless the return is due to a quality issue.

Force Majeure

In cases of force majeure (e.g., natural disasters, unforeseen circumstances), processing may be delayed. We will process your order as soon as conditions permit.

We appreciate your patience, understanding, and support. If you have any questions or concerns, contact us at [email protected].

Your satisfaction is our top priority!